EAM360 Life Sciences Case Study

Enhancing the engineering & calibration processes for a Life sciences Organization
with our mobile app


EAM360, a next generation Mobile application for Maximo, is implemented to optimize engineering & calibration activities for GMP & GEP critical assets in a pharma manufacturing company.


IT system implementation is a challenge in Life sciences organizations due to compliance requirements. The transactions must have the traceability for FDA/EMA audits and systems must qualify for the IQ/OQ/PQ requirements i.e. Installation, Operational & production qualification requirements for computer system validation (CSV). The engineering team has to focus on decreasing Mean Time between Failure (MTBF) and improving wrench time while maintaining work execution records as per the stringent compliance requirements.

Some of the key challenges encountered by the team:

  • Dealing with multiple calibration forms
  • Managing the complex workflow processes with multiple level of approvals/reviews.
  • Errors in calculation of results based on manual calibration readings
  • Difficulties in accessing maintenance history
  • Visibility of up to-date pending work for the Operators and Engineers
  • Capturing miscellaneous Asset events that needs to be recorded to meet the audit requirements

Solution Offered:

As the leading provider of EAM mobile products, we have implemented a role-based Mobile application to support and enhance the Engineering and calibration processes for the Life sciences organization. The key solutions includes:

  • Contextual display of calibration forms to update Calibration readings, Environment Conditions & Masters
  • Mobile notifications of workflow assignments for quicker approvals/review
  • Instant display of results based on the entered calibration readings
  • Easy access to maintenance history with a click of a button or by scanning QR/Bar code of the Asset
  • Role based assignments for Engineering & Calibration activities
  • Record Asset events on the go with a few taps
  • Ability to access data & perform activities offline, in both areas with internet restrictions and remote locations with poor network coverage

Solution Components:

  • IBM Maximo Life sciences 7.6
  • IBM Maximo Calibration
  • EAM360 Technician Mobile App

Business Benefits:

Implementing an enterprise wide unified EAM solution helped the team to handle maintenance and calibration related activities effectively from a mobile device on the go. The following are a few key benefits realized by the client after using our solution:

  • Fully Automated processes for executing engineering activities in the facility
  • Perform tasks instantly and access Asset details from virtually anywhere even without an internet connection
  • Reduction in possible human errors in data entry
  • Digitisation of Calibration operations improved the calibration result calculation efficiency
  • Facilitation of multiple use cases of Calibration in a single platform
  • Quickly assign & reassign work orders to technician across different shifts
  • Compliance with 21 CFR part 11, FDA guidelines for CSV
  • The complete elimination of manual paperwork helped to achieve a greener workspace/environment

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Disclaimer: While every attempt has been made to ensure that the information in this document is accurate and complete, some typographical errors or technical inaccuracies may exist. The information contained in this document is subject to change without notice.